POLICIES

Terms of Service

Last updated: October 2026

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Susan Michell, trading as Susan Michell | Holistic Counsellor & Wellbeing Coach (“I”, “me”, “my”).

By accessing my website, booking a session, or attending a class or workshop, you agree to these Terms and to any policies I link to (including my Privacy Policy).

If you do not agree, please do not use my website or services.

1. Eligibility

You warrant that you are 18 years or older (or have parental or guardian consent).

You agree to provide accurate and current information and to update it as needed.

2. My Services

I provide:

Holistic counselling and coaching, in person and online via Zoom
Mindfulness, meditation and qigong
Classes and workshops
A free 15-minute introductory call via Zoom

Counselling and coaching services may also be governed by a separate informed consent and client agreement.

3. Counselling, Confidentiality and Technology

Counselling and coaching services are governed by applicable professional and legal obligations and, where relevant, a separate client agreement and informed consent process.

Information shared in counselling and coaching is treated as confidential. Information will not ordinarily be shared outside our working relationship without your consent.

There are circumstances in which information may need to be shared without your consent. These may include:

where there is a serious or imminent concern for your safety or the safety of another person and disclosure is reasonably necessary to respond to that concern
where there are concerns about abuse, neglect or significant risk of harm to a child or young person and reporting or disclosure is required or authorised by law
where another mandatory reporting obligation applies
where information is required by a valid subpoena, court order, warrant or other legal process
where disclosure is otherwise required or authorised by law
where information needs to be shared in an emergency or other circumstance permitted under applicable privacy or health records legislation

Where it is lawful and reasonably practicable to do so, I will seek to discuss a disclosure with you before information is shared and will limit the information disclosed to what is reasonably necessary for the purpose.

Information may also be shared with another person or service where you have given appropriate consent, for example where you ask me to communicate with another practitioner.

The specific limits of confidentiality are discussed as part of the informed consent process.

I do not use artificial intelligence (AI) tools in my practice. Your sessions and information are never recorded, transcribed or processed using AI.

4. Classes, Workshops and Movement Practices

Some classes and workshops, including qigong, involve gentle physical movement. By attending, you agree to:

follow all instructions and facilitator directions
let me know about any health conditions or injuries that may affect your participation
participate within your own comfort and ability
report any accidents or injuries immediately

To the extent permitted by law, you accept the inherent risks of participating in movement-based activities, except where liability cannot be excluded under the Australian Consumer Law.

5. Conduct in Group Settings

In classes, workshops and other group sessions, participants agree to:

communicate respectfully and lawfully
respect the privacy and confidentiality of other participants
not record, reproduce or share another person’s personal information or contributions without appropriate permission
follow reasonable facilitator guidelines

I may restrict participation where these expectations or these Terms are breached.

6. Health, Scope and Disclaimer

My classes and workshops provide educational, reflective and wellbeing experiences. They are not medical, financial or legal advice.

You are responsible for your own health, safety and wellbeing. Please seek professional medical or psychological care when needed.

7. Payments

Payments are processed through third-party payment providers. I do not store card details.

8. Cancellations, Refunds and Consumer Rights

Classes and workshops: Non-refundable unless cancelled by me, in which case I offer a refund or transfer.

Counselling and coaching sessions: Covered by separate cancellation terms.

Your statutory rights under the Australian Consumer Law (ACL) are not limited by these Terms.

9. Intellectual Property

All class and workshop materials, handouts, graphics and brand assets are my intellectual property.

You are granted a personal, non-commercial licence to use them for your own participation.

Please do not share, reproduce or resell my materials without written permission.

10. Privacy

My Privacy Policy explains how I collect, hold, use, disclose and protect personal and health information, including my use of third-party technology providers.

Personal information you provide is handled in accordance with my Privacy Policy and applicable law.

Where separate or specific consent is required, accepting these Terms or acknowledging my Privacy Policy does not replace that consent.

11. Limitation of Liability

To the maximum extent permitted by law:

I exclude liability for indirect or consequential loss, data loss or loss of profit.
My liability under the ACL is limited to re-supplying services or covering the cost of re-supply.
Nothing excludes liability for gross negligence or misconduct.

12. Indemnity

You agree to indemnify me against claims, losses or expenses arising from:

your breach of these Terms
misuse of my materials
harm caused by failure to follow class or workshop safety instructions

13. Dispute Resolution

If you have a complaint, please contact me first at hello@susanmichell.com.au.

If it remains unresolved, both parties agree to attempt good-faith mediation before taking legal action.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and disputes are subject to the jurisdiction of NSW courts and tribunals.

15. Updates to These Terms

I may update these Terms from time to time. The effective date will be updated when changes are posted. Continued use of my services constitutes acceptance of the updated Terms.

16. Contact

Susan Michell | Holistic Counsellor & Wellbeing Coach
ABN: 66 861 472 376
Email: hello@susanmichell.com.au